How to delete your data

LancerFlow is a tool that businesses and freelancers use to keep track of their clients and leads. This page explains how to have your data deleted, depending on who you are. The full details are in our privacy policy.

1. You use LancerFlow (you have an account)

• Stop Facebook Messenger only: open Settings → Facebook Messenger and press Disconnect this Page. LancerFlow stops receiving messages from that Page, stops replying, and deletes the Page's access key it kept. You can also remove LancerFlow from your Page in Facebook (Settings → Business integrations).
• Delete everything: open Settings and press Delete my account. Your account and all that belongs to it are permanently deleted, including your clients, leads, the Messenger and Instagram chats and messages, and the connected Page and Instagram account. Copies in our database provider's backups expire on their normal schedule, as the privacy policy says.

2. You wrote to a business on Facebook Messenger or Instagram and the business uses LancerFlow

If you chatted with a business Page or Instagram account and its bot asked you a few questions (name, business, what you need, email, phone), the business is the one who decides what to do with your answers, and LancerFlow keeps them for that business. To have them deleted:

• Ask the business that runs the Page to delete your chat and your lead in LancerFlow. Or
• Write to lancerflow.support@gmail.com with the subject Delete my Messenger data. Tell us the name of the Facebook Page or Instagram account you wrote to and the name shown on your Facebook profile, so we can find your chat. Never send a password. We delete your chat and the details you gave, tell the business, and reply when it is done, within 30 days.

You can stop the bot at any time by typing stop as a message: it confirms once and then sends you nothing more (writing restart brings it back). You can also block the Page in Messenger. The bot only ever writes to someone who wrote to the Page first.

3. What we never have

We do not get your Facebook password, your friends list or your posts. For a chat we see what you type to the Page or account, an identifier Meta gives it for your chat, and the name Meta shows for you (on Instagram also your username), which is used to make a lead for the business if you stop answering.